We had some heating issues and husband called them, unfortunately the man who answered was a bit rude and could not answer a few simple questions my hubby had. We made a callback request anyway and never heard from them...Was a week later and while we were not in any rush with holidays approaching we found someone else. We were kind enough to call these guys again to cancel any call backs. The lady who answered was actually nice.
Jennifer Steenson
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June 08, 2024
Had another smaller heating and plumbing company specifically recommend Brandon Heating and Plumbing for the project I had. I sent off an inquiry and was called by Scott saying that the estimator was on vacation, but he'd book me in for when he was back. The appointment date and time came and went without hearing anything. I actually had to call the shop to see what had happened. Only to find out the estimator was still in his office and apparently was "working on the computer and didn't notice the time." When he finally showed, he took some notes and told me he'd send the quote the following week as it was a Friday. I waited 2.5 weeks without a word. Finally, I got fed up and called the office and spoke to a very nice lady, Sorry I didn't get her name. But to my shock, there was nothing on the estimators computer in regards to a quote for me. So in the end, the estimator showed up late for the appointment, actually at all only because I called saying hey I had an appointment with you over half an hour ago but he completely neglected to make a qoute for me. The lady I spoke to found no evidence on the computer. I will not ever do business with this company due to the complete lack of professionalism on Craig's end. Dealing with him was a pure waste of time.
dave e
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October 06, 2024
Poor communication. Lack of response to online requests. No idea about the quality of service as it never got that far. Based upon other reviews I would not use them. Sad as we love to support local but not this company
Justin “Toasty” Zinger
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August 06, 2022
Very pleased with the quality of work, speed of work, and communication provided by these guys.
Recently upgraded my furnace and also installed a new heat pump, and I couldn't be happier.
The person I dealt with was Kraig. He was very straightforward, and provided me with different options based on what I was looking for. He didn't feed me any bull and helped me figure out what I needed.
I was quoted and the quote remained the same from the day we spoke, to the day I signed off on the work being done.
I did have a short wait due to parts being difficult to obtain, however it wasn't very long at all. Unfortunately the supply chain issues happen, and it's just a reality.
Once the parts came in, the guys showed up bright and early, and by 2pm, my home started going from 30c to a nice 21c
Big thank you to everyone involved and I highly recommend them for your heating and cooling needs.
Christo Hees
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February 07, 2024
Great guidance, and advice from Kraig Peterson. Provided a pleasant, quick sale, and install. Service crew was great, friendly, and cleaned up leaving the areas better than they found them. Appreciate it 👏
We had some heating issues and husband called them, unfortunately the man who answered was a bit rude and could not answer a few simple questions my hubby had. We made a callback request anyway and never heard from them...Was a week later and while we were not in any rush with holidays approaching we found someone else. We were kind enough to call these guys again to cancel any call backs. The lady who answered was actually nice.
Had another smaller heating and plumbing company specifically recommend Brandon Heating and Plumbing for the project I had. I sent off an inquiry and was called by Scott saying that the estimator was on vacation, but he'd book me in for when he was back. The appointment date and time came and went without hearing anything. I actually had to call the shop to see what had happened. Only to find out the estimator was still in his office and apparently was "working on the computer and didn't notice the time." When he finally showed, he took some notes and told me he'd send the quote the following week as it was a Friday. I waited 2.5 weeks without a word. Finally, I got fed up and called the office and spoke to a very nice lady, Sorry I didn't get her name. But to my shock, there was nothing on the estimators computer in regards to a quote for me. So in the end, the estimator showed up late for the appointment, actually at all only because I called saying hey I had an appointment with you over half an hour ago but he completely neglected to make a qoute for me. The lady I spoke to found no evidence on the computer. I will not ever do business with this company due to the complete lack of professionalism on Craig's end. Dealing with him was a pure waste of time.
Poor communication. Lack of response to online requests. No idea about the quality of service as it never got that far. Based upon other reviews I would not use them. Sad as we love to support local but not this company
Very pleased with the quality of work, speed of work, and communication provided by these guys. Recently upgraded my furnace and also installed a new heat pump, and I couldn't be happier. The person I dealt with was Kraig. He was very straightforward, and provided me with different options based on what I was looking for. He didn't feed me any bull and helped me figure out what I needed. I was quoted and the quote remained the same from the day we spoke, to the day I signed off on the work being done. I did have a short wait due to parts being difficult to obtain, however it wasn't very long at all. Unfortunately the supply chain issues happen, and it's just a reality. Once the parts came in, the guys showed up bright and early, and by 2pm, my home started going from 30c to a nice 21c Big thank you to everyone involved and I highly recommend them for your heating and cooling needs.
Great guidance, and advice from Kraig Peterson. Provided a pleasant, quick sale, and install. Service crew was great, friendly, and cleaned up leaving the areas better than they found them. Appreciate it 👏